"I bought this as a Christmas gift for my brother-in-law and his wife. I specifically included a note from our family since it would be shipped directly to them. They did not find a note so they didn't know who it was to or who it was from. When we finally worked it out, I specifically asked them if there was a note and they said, "no." I ordered from RedEnvelope mostly due to the fact that their presentation is so special. This time, they fell short."
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Response From Red Envelope:
Thank you for posting a review of this product. We apologize for the frustration you experienced, as this should not have occurred. We stand behind the quality of all of our products and sincerely apologize that the note did not arrive with your shipment.