"This was a gift I just got today as a vday gift from my husband. I had showed him the necklace as I was enamored with it. As I attempted to put it on I noticed just as the previous reviewer stated that the main stone was misaligned. In trying to move it over a bit the tiny minuscule wire broke and the top of the stone broke off as well. It's rare I get what I ask for from my husband and was delighted to get it now I'm just dreading telling him it's broken. Sad. Now I'm late for dinner due to the time I spent trying to fix it."
(Click anywhere inside this popup to close it)
Response From Red Envelope:
Thank you for posting a review of this product. We apologize for the frustration you experienced, as this should not have occurred. We stand behind the quality of all of our products and would like the opportunity to make this right for you. Please contact customer service to facilitate a refund.