"I bought this as a gift and it came in a pillow size box but was only the pillow cover. Very disappointing. It was folded in a sea of tissue paper and my husband had no idea what it was supposed to be. One big boo. The site should have made that clearer and gave you the option to include the insert."
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Response From Red Envelope:
Thank you for posting a review. We apologize that your order did not meet your expectations. All our personalized pillows are available with optional pillow inserts. Please contact our customer service department to facilitate an exchange.