In an effort to ensure that your gift(s) are delivered in a timely manner and to an accurate shipping address, RedEnvelope verifies both billing and shipping addresses via the US Postal Service address database. Our website is designed to provide you with a corrected address when necessary (for example it will change Avenue to AVE to match the database entry). To complete the checkout process, accept the suggested address - or if you have concerns in doing so, please contact us toll free at 1-877-733-3683 and any representative will be happy to assist you.
At this time we are unable to ship to international shipping addresses, APO & FPO addresses, US Territory addresses, and PO Boxes. If you are located in another country or your billing address is a PO Box, you can still order on the website or via a telephone representative, but the package may only be shipped to a non-PO Box United States shipping address.
Only one promotion code can be used per order. To redeem a promotion code, please enter it in the 'Promotion or Source Code' field found on your Shopping Cart page or in the 'Promotion Code' field found on the Billing page of checkout. To redeem a RedEnvelope gift code on an order, please enter the gift code number on the Billing page of the checkout process. RedEnvelope gift codes do not expire and only one certificate may be used at a time. If you need further assistance please contact our customer service department at 1-877-733-3683.
Yes, we accept debit cards as form of payment. However, please note that we authorize credit cards and debit cards at point of sale but we do not charge your card for an order until the order has shipped. This can be mistaken for a double billing. Each financial institution is different, therefore please refer to the issuing bank of your credit card for their specific authorization processes. (also see next question for more details)
Unfortunately, at this time, we are not able to send multiple gift messages to one shipping address.
Due to the uniqueness of our presentation and the precise measurements of our gift boxes in relation to our merchandise, we only offer one gift box per item at this time.
If you are not able to log into your RedEnvelope account, please check the following: 1. Ensure you are entering your email address and password under the 'Returning Customer' section of the log in screen. 2. The password field is case sensitive, so please check that your Caps Lock key is off. 3. To ensure you have the right password, enter your email address, click on the 'Forgot Password' link, and your password will be sent to you. If you are unable to log in after trying the above steps, please contact us toll free at 1-877-733-3683 and any representative will be happy to assist you.
We do not include pricing information on our packing slip. Additionally, in order to maintain the surprise of the gift, our packing slips are secured in a 'gift portfolio' that advises your recipient to open their gift before opening the gift portfolio.
In order to distinguish which gift recipient is to receive the special gift that you have chosen for them, we place a small numbered sticker on the bottom of each red gift box that will correspond to the same number found on the packing slip. For example, a #1 sticker on the bottom of a gift box will correspond to gift #1 on the packing slip.